Q: How can I get more information about Valani products?
A: You can contact us at (704) 879-4464 and ask for the sales department or visit our Contact us page for more options.
Q: Can I place wholesale orders directly through Valani?
A: Yes, but you must be a qualified business to purchase directly from Valani. If qualified, please visit our Wholesale Center to register or contact us at info@valaniapparel.com for more questions.
Q: What payment methods are available?
A: We accept credit cards (Visa, MasterCard, American Express, and Discover). Credit Cards will be charged upon shipment of order.
Please email sales@valaniapprel.com or call 704 879 4464 and ask for a Sales representative to discuss other payment methods such as a Wire Transfer.
Q: Can I place a back-order online?
A: No. Unfortunately, we do not allow back-orders to be placed online at this time. Please contact a Sales representative if you require a back-order.
Q: How do I find a product that is sold out?
A: Contact sales@valaniapparel.com or Sales representative for assistance.
Q: Will I receive confirmation when I place my order and when it has shipped?
A: Yes, when you place an order you will receive an email. Additionally, when your order has shipped, you will receive and email notification and a tracking number.
Q: How long will it take to process my order?
A: Please visit Shipping & Returns page for specific shipping information.
Q: What shipping methods are available?
A: Orders ship via UPS, unless indicated on your order.
Q: Do you ship internationally?
A: Yes, however certain restrictions apply. Please contact a sales representative at sales@valaniapprel.com or 704 879 4464
Q: What is your return policy?
A: Please visit Shipping & Returns to see specific return and refund information.