Shipping
Standard Ground
o Order Processing Time: 2 – 3 business days
o Actual Ship Time: 2-10 business days
Priority
o Order Processing Time: 1 day
o Actual Ship Time: 1 – 3 days
International
o Order Processing Time: 0 – 2 days
o Actual Ship Time: 7-14 days
o Note: The customer is responsible for any additional duties, taxes, or import fees charged by the recipient’s county.
Business days are considered Monday through Friday and exclude Federal Holidays within the United States.
Orders shipped by YOUR requested freight carrier will be shipped Freight Collect (wholesale orders only).
Returns
If you are not fully satisfied with your purchase, Valani will be happy to issue a full refund for returned goods.
Online Orders
o You may return purchased goods within 30 days of the order date.
o All goods must be returned in original condition.
o A copy of the original packing list must be included with your goods.
o Return your goods to the warehouse address on the original packaging.
o We recommend using courier services with tracking to monitor return status (i.e. FedEx or UPS).
o Once your return is received and inspected by our warehouse staff, we will process your refund and apply credit to your credit card. Please note certain
credit cards may take an additional 2-14 business days for your credit to post on your account.
o All shipping charges will not be refunded.
Wholesale Orders
o You may return your goods for any reason within 30 days upon receipt of your shipment and receive a full refund. All goods must be in original condition with no damage. All returned merchandise must be accompanied with a written return authorization and will be subject to an 18% restocking fee.
Note:
Order Cancellation: Cancellations must be in writing as written cancellations will be honored on orders that have not been prepared for shipment.